FAQs

Delivery and returns

How much does delivery cost ?

The delivery is completely free.

Can I modify my order ?

Yes, as long as your order is not “being processed”.

Can I cancel my order ?

Yes, it is completely possible to cancel your order. However, if the order is being processed, the cancellation fee will be 40% of the purchase price.

Feel free to contact us by email at “contact@arinscooptics.com” our team will do its best to meet your needs.

Where are deliveries made and what are the shipping costs ?

We ship worldwide. Shipping is free for all orders.

How to return an article ?

We can only accept a return in case of a proven product defect.

Our items are subjected to very strict quality controls before each shipment. However, if your products have a manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to “contact@arinscooptics.com” along with your order number. To be eligible for a return, your item must be unused and in the same condition in which you received it.

Order tracking

When will I receive my order ?

The processing of your order, the manufacturing of the products and the delivery (free of charge) require a delay of 15 to 20 working days by our team. This depends on the address where your package is sent. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Where can I track my order ?

You can track your order on the order tracking page.

I am missing items from my order, where are they ?

When you order several items at once, they can be shipped separately to get to you faster. This also allows us to offer you more advantageous prices compared to a physical store.

Other questions

Is your site secure ?

Our site is 100% secure.

Our site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure your “shopping cart” and everything related to the payment of orders. On this site, all pages are secure and cannot be hacked or attacked by malware.

What are the payment methods ?

You can pay for a purchase by credit card or Paypal on our site.

Currently, we do not accept bank checks, wire transfers or payments on receipt.

What happens if I cannot pick up the package ?

Don’t worry, our items will stay in your mailbox. Otherwise, your package will be dropped off at your local post office, where you can pick it up.