FAQs

The delivery is completely free.

Yes, as long as your order is not “being processed”.

Yes, it is entirely possible to cancel your order. However, the cancellation fee will be 40% of the purchase price if the order is being processed.

Feel free to contact us by email by clicking right here, our team will do its best to help you.

We ship worldwide. Shipping is free for all orders.

To be eligible for a return, your item must be unused and in the same condition in which you received it.

Our items are subjected to stringent quality controls before each shipment. However, if your products have a manufacturing defect, please send us a photo of the product (in the original packaging if possible) to our contact form here, along with your order number.

The processing of your order and the delivery (free of charge) require a delay of 15 to 20 working days by our team. This depends on the address where your package is sent. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can track your order on the order tracking page.

When you order several items at once, they can be shipped separately to get to you faster without delivery charges. This also offers us more advantageous prices than a physical store.

Our site is totally secure.

Our site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure your “shopping cart” and everything related to the payment of orders. On this site, all pages are secure and cannot be hacked or attacked by malware.

You can pay for a purchase by credit card on our site.

Currently, we do not accept bank checks, wire transfers or payments on receipt.

Don’t worry, our items will stay in your mailbox. Otherwise, your package will be dropped off at your local post office, where you can pick it up.